Coronavirus Update

Update - Monday 17th August

 

BRITPART, ALLMAKES, BEARMACH & GENUINE LR PARTS AVAILABLE

All of our suppliers are open for business with good stock levels. Britpart stocks are particularly good with reported stocks over 99% reliable. The Allmakes, Bearmach and Land Rover stock information we display is around 95% accurate when orders are placed. Any anomalies will be reported, adjusted and refunded as soon as possible after placing your order.

Please note: Some Allmakes replacement goods are being supplied to them by Britpart on a temporary basis. We dont believe there is a marked quality difference between the 2 suppliers but if this is an issue for you please contact our customer services department and we will try to resolve it to your satisfaction.


IMPROVING DELIVERY TIMES

We are now operating normally with pre-virus lead times in departments except returns. We are enforcing non-contact between staff in our 2 picking and packing departments. Customer service, purchasing and returns staff are working from home with all of our shared systems available to them.

Our returns department is up to date internally but due to staff shortages there are some delays processing returns with suppliers.

DHL are operating near full capacity due to having their own aircraft, trucks and vans. They are applying a small surcharge which is reflected in the shipping prices. DPD are working normally in the UK and EU.

There are carrier delays of between 1 and 3 days delivering to many destinations world-wide. We expect lead times to be affected in this way for the forseeable future.

We can also reassure you that we are working continually to stay safe and to replicate and improve on pre-virus service levels.


The LRdirect team

 

 

 

 

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