Returns and Cancellations

Our returns department is open on all UK working days from 09:00 to 17:00. For reasons of efficiency and accurate returns processing we do not take incoming calls, preferring to take all returns requests and communications by email.

If you are concerned about the progress of your return and would like to call us please use the Helpline phone number in the header.

Reporting a Damaged Parcel

If you have received your order but you had to reject or sign for the parcel as "damaged" we will normally be able to re-send your goods asap and claim compensation from the carrier afterwards. Please use this link DAMAGED PARCEL NOTIFIED TO CARRIER

If you have received your order but you only noticed that it was damaged after you signed for it then it may take longer to receive compensation from the carrier and they may not be legally obliged to compensate. In this case we will pursue the claim with the carrier as forcefully as we can on your behalf and you will recieve monetary compensation if/when we are successful. Please use this link  DAMAGED PARCEL NOT NOTIFIED TO CARRIER

Returning Faulty Goods / Warranty Claim

Goods which are thought to be faulty within the manufacturers warranty period (usually 12 or 24 months) will be returned to the manufacturer for testing prior to issuing a refund. Where a fault is obvious and at our discretion we will send a replacement part as soon as we receive the faulty part back. A warranty return number can be obtained before sending goods back to us by using this link: REQUEST WARRANTY RETURN NUMBER

Reporting Wrong or Missing Items

Parcel contents are triple-checked in our warehouse and it is rare for items that you have ordered to be missing or wrong. Our returns department is responsible for investigating and resolving any issues as soon as possible. Please contact us using the following link with details of the shortage: REPORT ITEMS WRONG OR MISSING

Returning Unwanted Goods

Goods supplied to consumers in the European Economic Area under UK legislation (CCR2013) can be returned for a full refund, within 14 days of ordering. Please be aware that return carriage charges are the sole responsibility of the purchaser. For non-EEA consumers (traders, companies and customers outside of the European Economic Area) we cannot extend full consumer rights. This is because we are primarily a B2B seller and we cannot return Bearmach parts to the suppliers later than 14 days after we originally receive them. We cannot return Genuine Land Rover goods at all and as such we do not offer these for sale to consumers. We cannot return branded goods if the packaging is missing or damaged in any way. Most other unwanted goods are returnable subject to a 10% handling charge. To initiate a return please provide your original order number and give details of the unwanted items using this link: REQUEST RETURN OF UNWANTED GOODS

Cancelling Your Order Prior to Despatch

If you need to cancel your order we can do this up until 15:30 GMT on the day of despatch. Please use this CANCEL MY ORDER link to send a message direct to our returns department.

Changing Your Order Prior to Despatch

If you need to change your order we can HOLD the order if you contact us before 15:30 GMT on the day of despatch. Please use this CHANGE MY ORDER link to send a message direct to our customer service team. We cannot add parts to your original order so please enter it again and submit your updated version so that we can re-calculate the shipping. We will refund any money taken and hold the parts for 3 working days ready for inclusion in the final version of your order.

 

PLEASE NOTE: The address to send your return to after receiving a returns number is:

LR Direct Returns
Fourtrack Logistics Ltd
7 Bamel Way
Brockworth
Gloucester
GL3 4BH
United Kingdom

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