A.J (Australia)

Thank you for the fast despatch and delivery of my order. Only 6 days, including a week end, from UK to regional Queensland, Australia. The packing was first class, the best I have received from a UK parts supplier, no chance of a part arriving damaged. Boxed parts had been opened and packing put inside with the part for extra protection.... just excellent. When I need parts again I will be visiting the LRDirect site

S.N (UK)

To Management & Staff. I feel compelled to write, only to say, your customer service is always exceptional, refreshing and extremely professional. I certainly look forward to doing business with you in the future. You set the standards ! Thank you

J.S (South Africa)

Hi Halina. Many thanks for the update, and also many thanks for your help with this. As I have said before I am more than happy with the service provided to me by yourself and the rest of the staff at LR Direct.

S.S (Germany)

The clear communication and flexible service are much appreciated. Happy to shop at LR Direct again!

P.J (Finland)

I really appreciate your fast actions with my fuel pump case. And I'm sure that if and when I will need parts for my car next time, I won't hesitate to order those from your company.

A.A (Greece)

Dear Tom. I'd like to thank you once again for your help and your services which are really valuable. I've already collected both orders and i believe the biggest part of this i owe it to you!

S.A (Spain)

I just wanted to inform you of how it worked out and say thank you for your kind attention last Friday. I felt well taken care of and that's highly appreciated. Good stuff man. I will be back if I need it, though I hope not for a long while

P.W (Leeds)

Hello Thomas. Thank you for your e-mails and efforts to get the part to me on the Isle Of Mull, unfortunately with the part not arriving in time I had to limp the Disco home on Sunday. I spoke to a nice lady on the phone this afternoon and we have organised for the parts to be sent to my parents address. Once again, thank you for your efforts - very much appreciated!

W.W (China)

Hello Aaron. The goods arrived today, much sooner than I expected. Thank you for your excellent service and I will buy more from LRDirect in future. Best regards

T.P (Germany)

Could you come to Germany and teach here about what good service is? I mainly would recommend special work shops for Land Rover Dealers here. What you provide is outstanding.

C.S (Dorset)

The other company has been completely useless. Because you have been so helpful with this issue that's not even your problem i will switch to buying all my Land Rover Parts to your company.

G.D (Belgium)

I received the package and installed the fuel pump. Everything went smoothly. Thanks for correct & fast delivery. Hope to do more business with you guys in the future.

W.A.E (Mongolia)

I would like to say "Thank you" for your great customer service we did receive the part just in time and fix the Freelander up and its running fine.

S (Romsey)

That’s terrific news and a great help. Many thanks for being so flexible. Cheers.

DB (Bourmemouth)

Hi Paul and thanks for your help. I am looking at another order and when i finalize what i need i will give you all a shout with it thanks again for excellent service i will recommend you to all my friends

N (Rhyl)

Paul, Many thanks for the swift reply and postage of the order. It arrived A.M. this morning. Again many thanks.


Done, thank you very much. It’s a pleasure doing business with you! Warmest regards

N (Blackburn)

Excellent and many thanks. It makes a pleasant change to deal with a firm that obviously places customer satisfaction high on its priorities. Regards

D (Italy)

Hello Paul, Do you work on 24/7 shift? This increases the customer satisfaction level ,tell you that! With Best Regards

DW (West Chiltington)

Many thanks for your quick service, will use you again. Regards

G (Italy)

I received the package. purchases are perfect, continue to buy from you Regards


Greetings Paul, I truly appreciate your gesture of goodwill! It speaks to the integrity of your business as well as yourself. Unfortunate that the first part was lost however I have faith in DHL and now feel certain that it will indeed arrive soon. Once I receive it I will contact you again and let you know. Indeed, if all goes well then I believe that would be the best way to ship future parts to me. Because as you may know, as wonderful as the Range Rover is it is that much more needy! She is always wanting a new part or she refuses to do anything. But I still love her. Thank you again for standing the extra cost and I hope to do more business with you in the future. Gratefully,

G (Charquemont, France)

Hello Paul, I received my parts today. All is ok. Thanks for your professionalism.

PS (Bath)

Dear Paul, Excellent service and great prices as always, thanks a lot! Regards,

S (Cancun, Mexico)

Thank you Paul. I appreciate it. This is why I will return to you with more orders. Best,

O (Saint Ferreol, France)

Bonsoir Paul, Je vous remerci pour votre réactivité et votre facon de traiter ce problème, ca montre le sérieux de votre société. Je vous renvoie la pièce défectueuse dans la semaine. Encore merci. Cordialement.

The messages above are recent and are available for perusal by callers at our premises from Trading Standards or other Government bodies, however we are unable to post, fax or email copies for reasons of customer privacy and data protection.

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