Your order will not be entered into the above tracking systems until we are able to process it for despatch. All orders are tracked internally by our warehouse management system, and we will contact you quickly if there is any issue or delay.
Parcel contents are triple-checked in our warehouse, and it is rare for items that you have ordered to be missing or wrong. Our Packing Supervisor is responsible for investigating and resolving any issues as soon as possible. Please contact us using the following link with details of the shortage: REPORT ITEMS WRONG OR MISSING
If you have ordered STOCK parts, and you need to cancel or hold your order, we can do this up until 16:00 GMT on the day of despatch. Please use this HOLD OR CANCEL MY ORDER link to send a message directly to our returns and purchasing teams so that your request can be actioned. We cannot add parts to an order, so if you need to modify your order it will need to be cancelled and a new one placed. Our returns department will usually be able to hold your parts ready for inclusion on the new order you place.
Please note that for parts marked as TO ORDER, we will need to return them to the supplier and there will be a 10% re-stocking charge*. Please use this HOLD OR CANCEL MY SPECIAL ORDER link.
*Does not apply to consumers in European Economic Area