Where's My Order
After your order has been collected, the carrier's tracking system will email your tracking reference and updates on the location of your parcel. You can use the tracking reference on the carrier's website. You will also be asked for it if you telephone them.
If you have not received a tracking number please notify our warehouse directly using this RESEND MY TRACKING NUMBER link.
If the carrier's tracking information shows that they are having difficulties with your order, and you would like us to intervene please contact us using this CHASE PARCEL WITH CARRIER link.
Links to Carrier Tracking pages:
Please note: The Unified Tracking Link is for International Orders only. The majority of UK Orders are sent by DHL or DPD, and the tracking number they email to you should be entered into their tracking pages.
Pre-despatch Order Tracking
Your order will not be entered into the above tracking systems until we are able to process it for despatch. All orders are tracked internally by our warehouse management system, and we will contact you quickly if there is any issue or delay.
Reporting Wrong or Missing Items
Parcel contents are triple-checked in our warehouse, and it is rare for items that you have ordered to be missing or wrong. Our Packing Supervisor is responsible for investigating and resolving any issues as soon as possible. Please contact us using the following link with details of the shortage: REPORT ITEMS WRONG OR MISSING
Cancelling Your Order
If you have ordered STOCK parts, and you need to cancel or hold your order, we can do this up until 16:00 GMT on the day of despatch. Please use this HOLD OR CANCEL MY ORDER link to send a message directly to our returns and purchasing teams so that your request can be actioned. We cannot add parts to an order, so if you need to modify your order it will need to be cancelled and a new one placed. Our returns department will usually be able to hold your parts ready for inclusion on the new order you place.
Please note that for parts marked as TO ORDER, we will need to return them to the supplier and there will be a 10% re-stocking charge*. Please use this HOLD OR CANCEL MY SPECIAL ORDER link.
*Does not apply to consumers in European Economic Area