If you need help finding part numbers or matching them to a VIN or Chassis Number please see our FINDING PART NUMBERS page. Our focus is on providing an efficient service for customers who have already identified the parts they need.
If you need certainty on the stock status or availability of any part numbers please list them in an email using this link: PART NUMBER AVAILABILITY ENQUIRY. We are able to check up to 10 part numbers per day for you.
Please go to the WHERE'S MY ORDER page to track or trace the delivery of your consignment.
For answers to many other questions please refer to our FAQs first?
We update them regularly so that you can find the information you need instantly.
Email our Customer Service Dept
Use Our Form.
We strive to answer all emailed Customer Service enquiries within 2 hours during business hours and before 10am on the next working day if you have emailed while we are closed.
For urgent customer service please telephone us on the number shown in the page header. Our phone lines are open from 8:30am to 5pm Monday to Friday (UK Time).
PLEASE NOTE: Our Customer Service Department is closed on all UK holiday days but our website and warehouse continue to process orders 365 days a year.
Please include the following information:
- Your LRDirect order number.
- The relevant part numbers if anything is missing or damaged from your order.