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Returns and Cancellations


Our returns department is open on all UK working days from 09:00 to 17:00. To ensure accurate returns processing, we do not take incoming calls, preferring to take all returns requests and communications through our Online Returns Form.

For all other queries please get in touch using our Contact Form.

Returns & Refunds Form

Looking for Customer Services?

LR Direct Returns System

Our returns processes are now partially automated so we'd really appreciate it if you would use our Returns & Refunds Form to initiate your enquiry. There may be a short delay if your enquiry is emailed to us directly and we may need to gather more details from you before a case can be logged.

Returning Faulty Goods / Warranty Claim

Once our Returns Manager has reviewed your case he will contact you by email to issue a Returns Number or gather more information. This will normally happen on the same working day.

Complex Issues Handled In a Timely Manner 

If your returns issue is complicated please provide as much detail as you can on our form and we will assist you as soon as possible.

We have a team of expert technicians on board to advise us on issues and can also escalate issues to the supplier on your behalf.

Cancelling Your Order Prior to Despatch

If you wish to cancel your order, we can do this prior to despatch. Please contact us using our Contact Form.