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Returns and Cancellations

 

Our returns department is open on all UK working days from 09:00 to 17:00. To ensure accurate returns processing, we do not take incoming calls, preferring to take all returns requests and communications by E-mail.

If you are concerned about the progress of your return and would like to call us, please use the Helpline phone number in the header.

Reporting a Damaged Parcel

If you have received your order but you had to reject it or sign for the parcel as damaged please follow this DAMAGED PARCEL CARRIER NOTIFIED link and supply our returns department with your order number and images of the damaged parcel including pictures of the damaged items.

The returns department will then contact the couriers who will open an investigation and a claim.

If you have received your order, but you only noticed that it was damaged after you signed for it, then it may take longer to receive compensation from the carrier, as they may not be legally obliged to compensate. In this case, we will pursue the claim with the carrier as forcefully as we can on your behalf, and you will receive monetary compensation if/when we are successful. Please use this link DAMAGED PARCEL CARRIER NOT NOTIFIED

Returning Faulty Goods / Warranty Claim

If you experience a fault with an item you have received inside the warranty period that the product offers (usually 12 or 24 months) then please follow our WARRANTY RETURNS link and fill in the fields listed on the E-mail form. Once this information has been received by our returns department they will inspect this with the suppliers.

Where a fault is obvious and at our discretion, a refund or a replacement item will be issued.

Prior to returning your faulty item, the returns department will issue you with a warranty returns number that will need to be added to the exterior of the return package to help them distinguish this on arrival.

Reporting Wrong or Missing Items

Parcel contents are triple-checked in our warehouse, and it is rare for items that you have ordered to be missing or wrong. Our returns department is responsible for investigating and resolving any issues as soon as possible. Please contact us using the following link with details of the shortage: REPORT ITEMS WRONG OR MISSING

Returning Unwanted Goods

Goods supplied to consumers in the European Economic Area under UK legislation (CCR2013) can be returned for a full refund within 14 days of ordering. Please be aware that return carriage charges are the sole responsibility of the purchaser. For non-EEA consumers (traders, companies, and customers outside of the European Economic Area) we cannot extend full consumer rights, this is because we are primarily a B2B seller.

We cannot return Genuine Land Rover goods (products denoted by the .L8 suffix) at all, and as such we do not offer these for sale to consumers. We cannot return branded goods if the packaging is missing or damaged in any way. Most other unwanted goods are returnable subject to a 10% handling charge. To initiate a return, please provide your original order number and give details of the unwanted items using this link: REQUEST RETURN OF UNWANTED GOODS

Cancelling Your Order Prior to Despatch

If you wish to cancel your order, we can do this prior to despatch. Please follow this ORDER CANCELLATION link and add your order number onto the message.