Returns and Cancellations
Our returns department is open on all UK working days from 08:30 to 17:00. To ensure accurate returns processing, we do not take incoming calls, preferring to take all returns requests and communications by email.
If you are concerned about the progress of your return and would like to call us, please use the Helpline phone number in the header.
Reporting a Damaged Parcel
If you have received your order, but you had to reject or sign for the parcel as "damaged" we will normally be able to re-send your goods asap and claim compensation from the carrier afterwards. Please use this link DAMAGED PARCEL NOTIFIED TO CARRIER
If you have received your order, but you only noticed that it was damaged after you signed for it, then it may take longer to receive compensation from the carrier, as they may not be legally obliged to compensate. In this case, we will pursue the claim with the carrier as forcefully as we can on your behalf, and you will receive monetary compensation if/when we are successful. Please use this link DAMAGED PARCEL NOT NOTIFIED TO CARRIER
Returning Faulty Goods / Warranty Claim
Goods that are thought to be faulty within the manufacturer's warranty period (usually 12 or 24 months) will be returned to the manufacturer for testing prior to issuing a refund. Where a fault is obvious and at our discretion, we will send a replacement part as soon as we receive the faulty part back. A warranty return number can be obtained before sending goods back to us by using this link: REQUEST WARRANTY RETURN NUMBER
Reporting Wrong or Missing Items
Parcel contents are triple-checked in our warehouse, and it is rare for items that you have ordered to be missing or wrong. Our returns department is responsible for investigating and resolving any issues as soon as possible. Please contact us using the following link with details of the shortage: REPORT ITEMS WRONG OR MISSING
Returning Unwanted Goods
Goods supplied to consumers in the European Economic Area under UK legislation (CCR2013) can be returned for a full refund, within 14 days of ordering. Please be aware that return carriage charges are the sole responsibility of the purchaser. For non-EEA consumers (traders, companies, and customers outside of the European Economic Area) we cannot extend full consumer rights. This is because we are primarily a B2B seller, and we cannot return Bearmach parts to the suppliers later than 14 days after we originally receive them. We cannot return Genuine Land Rover goods at all, and as such we do not offer these for sale to consumers. We cannot return branded goods if the packaging is missing or damaged in any way. Most other unwanted goods are returnable subject to a 10% handling charge. To initiate a return, please provide your original order number and give details of the unwanted items using this link: REQUEST RETURN OF UNWANTED GOODS
Cancelling Your Order Prior to Despatch
If you need to cancel your order, we can do this up until the point of despatch. Please use this CANCEL MY ORDER link to send a message directly to our warehouse and returns department.
PLEASE NOTE: The address to send your return to after receiving a returns number is:
LR Direct Returns
Unit 9F Centurion Court